Frequently Asked Questions

At Effective Collections, we understand that dealing with debt can be challenging. Our FAQ page is here to provide clear answers to your most common questions about debt collection, payment options, and our services. From understanding your account details to setting up a payment plan, we aim to make this process as straightforward as possible. If you need additional information or personalised assistance, don’t hesitate to reach out to us. We're here to support you every step of the way.

    • Your debt has not been paid to our clients and has now been transferred to Effective Collections for resolution.

    • To settle your debt, simply follow the instructions in the "Make a Payment" section. If you have any questions or need assistance, please contact us at accounts@effectivecollections.nz.

    • If you're unable to pay back your debt in full, we're here to help. Contact us to discuss your circumstances, and we'll work with you to establish a payment plan that fits your budget. Your financial situation is important to us, and we're committed to finding a solution that works for you.

    • If the debt is in your name, you are responsible for it. Our mission is to assist those dealing with debt, so if you believe there is an issue with the amount owed or need to review financial information, please contact us at accounts@effectivecollections.nz. We’re here to help and will look into the matter further for you.

    • If you're located overseas, we’re still here to help. Simply contact us at accounts@effectivecollections.nz, and our friendly team will assist you with your payment needs and any questions you may have.

    • No problem at all—our team are here to help! If you require additional support, please fill out your details on our Contact page or email us at accounts@effectivecollections.nz. We’re happy to assist you with any questions or concerns you may have.

“Debt collection is about finding solutions and providing support to help you move forward financially.”